1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, company name, email address, phone number, and mailing address.
- Shipment and freight details: Origin, destination, cargo type, weight, dimensions, and tracking information.
- Communication preferences: Your preference to receive updates and notifications via SMS, WhatsApp, or email.
- Website usage data: Pages visited, time spent, browser type, and IP address, collected via cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide freight, logistics, and cargo transportation services.
- To send you shipment status updates, notifications, and operational alerts via SMS or WhatsApp.
- To respond to your inquiries and provide customer support through SMS, WhatsApp, email, or phone.
- To process quotes and invoices for freight services.
- To comply with legal and regulatory obligations.
- To improve our website and services.
SMS & WhatsApp Messaging: If you have opted in to receive text messages or WhatsApp messages from MVP International, we will use your phone number to send you shipment updates, delivery notifications, and customer service communications. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service providers: We may share information with trusted partners who assist us in delivering freight services (airlines, ocean carriers, trucking companies, customs brokers), strictly to fulfill your shipment.
- Communication platforms: We use third-party messaging platforms (such as Twilio) to deliver SMS and WhatsApp messages on our behalf. These providers process your phone number solely to transmit messages and are bound by their own privacy policies.
- Legal compliance: We may disclose information when required by law, court order, or government regulation.
4. SMS and WhatsApp Opt-In & Opt-Out
By submitting a contact or quote request form on our website and selecting to receive SMS or WhatsApp communications, you expressly consent to receive text messages from MVP International at the phone number you provide.
- To opt out: Reply STOP to any message at any time. You will be removed from our messaging list immediately.
- For help: Reply HELP to any message or contact us at mvpmia@mvp-ifs.com.
- Message frequency: Varies depending on shipment activity and your requests.
- Costs: Message and data rates may apply depending on your mobile carrier plan.
5. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Cookies
Our website uses cookies to enhance your browsing experience and gather analytics. You may disable cookies in your browser settings; however, some website features may not function properly without them.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us at the information below.
8. Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- MVP International Freight Systems
- 8012 NW 29th St, Miami, FL 33122
- Phone: 305-597-9099
- Email: mvpmia@mvp-ifs.com
Last updated: May 28, 2026